Frequently Asked Questions
Everything you need to know about your purchase and privacy.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of the brand name or contents on the outside of the box.
What is the standard shipping time?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
Are your products tested for safety and quality?
Yes, all Moments Condoms are 100% electronically tested and manufactured to meet the highest international safety standards (ISO) to ensure maximum protection and reliability.
What is your return policy?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or tampered items. If you receive a damaged product, please contact our support team within 14 days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How should I store my condoms to ensure they stay effective?
To maintain quality, store your condoms in a cool, dry place away from direct sunlight and sharp objects. Avoid keeping them in wallets or cars where extreme temperatures can degrade the material.